![]() ![]() Should you have any further comments please do not hesitate to reach out to us. Knowing the details will help us pinpoint areas that require improvement and provide appropriate training and guidance to our staff. We kindly request that if you recall any specific instances of subpar service or any team members who may not have met your expectations, we would greatly appreciate your input. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya we offer you our most sincere apologies for having fallen short of your expectations. Overall we had a great trip and are confident our friends and family will have a great trip for our wedding! *Wedding Department: Gabby was excellence with our on site visit and showing us wedding spaces, answering questions, etc.…ĭear Perez, I would like to thank you for sharing your opinion with us. The layout of the rooms do feel a little smaller than rooms at other hotels, but this was not an issue for us. ![]() The roof top was nice to sit out on in the morning. Rooms: We had a sky terrace room and it was beautiful. We did notice a difference in how each bar tender made drinks, but he was spot on with his skills. Heaven Bar: Isai at the Heaven Bar made us FABULOUS craft cocktails. ![]() It was also easy to walk into the lobby and grab a pre packaged salad or sandwich from caffetto. The options were plentiful - pork tacos, cheeseburgers, hot dogs, chicken strips, fajitas, nachos, fruit cups, mac & cheese, etc. We were able to grab food near the pool and not have to go to an indoor restaurant. Pool Entertainment: Jazzi Quinn, Eduardo, Danny and Baby Shark (Josh) made our days really fun! They were funny and something we looked forward to every day. We were able to arrive around 10am and had no problem finding a chair. We found that we did NOT have to put towels out at 6am like most resorts. All of the pools were cleaned and well maintained. We did visit the Float Pool on the family side, as well as the new adults only Oasis Pool. Lizabet and Christian took AMAZING care of us when it came to drinks and food. The pool had daily activities at 1 and 3pm and music playing. Pools: We spent our days at the central pool in the adults only section of the resort. Leonel at Toro was a great waiter! He made my fiance feel extra special for his birthday. The longest we had to wait for a table was 20 minutes. ![]() Typically we went to dinner in the 6:30-7:30 range. We are beyond happy with our choice in hotel! Restaurants: Every meal we had was great! Restaurants did not require a reservation and we had no problem getting seated for dinner. We chose this resort for our upcoming wedding and visited for a week to check out the resort and do some wedding planning. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Dolphin Discovery Puerto Aventuras.Hotels near Puerto Aventuras Golf & Racquet Club.Resorts with Hot Tubs in Puerto Aventuras.Spring Break Resorts in Puerto Aventuras.All Inclusive Resorts in Puerto Aventuras.Adults Only and Adult Friendly Resorts Puerto Aventuras.Barcelo Hotels & Resorts in Puerto Aventuras.Hotels near Hard Rock Hotel Riviera Maya. ![]()
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